Service hotline:13982251379
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    Chengdu Ounuo Machinery Co., Ltd.
    Contacts: Mr. Chen
    Tel: 13982251379/028-83040937
    Fax: 028-83040937
    QQ: 1279094810
    Address: No. 40, Gaotong community, Taixing town, Xindu district, Chengdu city, Sichuan

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    1 .Product quality commitment:
    (1) The manufacture and inspection of the products have quality records and testing data.
    (2) For the inspection of product performance, we sincerely ask the user to conduct the whole process and performance inspection of the product, and then pack and deliver the product after the product quality has been confirmed.
    2.product price commitment:
    (1) In order to ensure the high reliability and advanced quality of the products, the material is selected from domestic or international quality products.
    (2) Under the same competitive conditions, our company will provide you with reasonable price without reducing the technical performance of products and changing the components of products.
    3.Delivery time commitment:
    (1) Product delivery date: as far as possible according to the user's requirements, if there are special requirements that need we to finish the work in advance, and our company can specially organize production and installation to meet the needs of users.
    (2) When the product is delivered, our company provides the following documents to the user:
    ① Technical maintenance manual
    ② General installation diagram
    ③ External purchase product instructions and manufacturers
    ④ Provision of vulnerable parts, spare parts list, and a certain amount of spare parts
    4.After-sales service commitment:
    (1) Service tenet: fast, decisive, accurate, thoughtful and thorough
    (2) Service goal: service quality wins customer satisfaction
    (3) Service efficiency: if the equipment fails during the warranty period or out of the warranty period, the supplier can reach the site within 24 hours after receiving the notice and start the repair.
    (4) Service principle: the product warranty period is 12 months, during the warranty period the supplier will free repair and replace parts damage caused by quality, for the damage of spare parts out of warranty period, the supplied accessories are only charged for the cost, and for the equipment damaged by the demander's human factors, the parts that the supplier repaired or supplied are all in the cost price.
    Out of the warranty period, my company's technical personnel will not less than three times a year to investigate the user's usage.